FAQs

Who can I contact if I am interested in purchasing conferencing equipment?

You can order video conferencing and teleconferencing equipment online directly from this site 24/7! Just add items to your shopping cart and check out.

If you need support in finding the right system to suit your business needs, please contact us.

How much is shipping?

Shipping is FREE

We offer Free Shipping on all orders of conferencing equipment to anywhere in New Zealand.
We also offer International shipping however, prices will vary per country and will be in addition to the cost of your purchase. For more information please contact us.

Are your prices including or excluding GST?

All prices on are now inclusive of 15% GST.

How do I know when my order will be delivered?

When you place your order, you will receive a notification advising you of the delivery details. If you have set up an Account at Check Out you will also have access to our Order Tracking System*, so you can see all stages of the delivery process.

**To track your order you will need to ensure you set up an Account at Check-Out.

Can I get a quote in writing for conferencing hardware?

Yes! Please contact us if your organisation or company needs a written Quote. We will email you with an official quote.

Do you offer LifeSize AMS Recertification and Renewal?

Yes! Video Conferencing New Zealand is an accredited LifeSize Professional Partner. We offer recertification and renewals on all available LifeSize products regardless of if you purchased from us.

For rates and quotes please contact us.

How are your prices so low?

We have well-established relationships with local New Zealand video conferencing equipment suppliers and distributors; which enables us to bring you the Best possible pricing. By purchasing locally with Video Conferencing New Zealand, you are able to ‘cut-out the middle man’ and get the highest quality equipment at the lowest possible price!

What methods of payment do you accept?

Visa, MasterCard, and American Express via PaymentExpress and PayPal.

We also accept direct bank deposits, or you may choose to pay with a Purchase Order, we will then email you to finalise payment (3% surcharge may apply for Credit Cards).

Is my log-in and Credit Card data secure?

Yes, we provide security in the same way banks do, through secure and encrypted SSL connection. Our payment gateway, PaymentExpress and PayPal, are PCI compliant.

What is the LifeSize Assurance Maintenance Service Plan?

Each LifeSize Assurance Maintenance Service Plan (AMS) protects your LifeSize product, hardware and software alike, during the agreement period. With an agreement in place, you can rest assured that we will quickly identify, diagnose and resolve any incident you may experience with your product. Assurance Maintenance Service Plans can be purchased in yearly increments, from one to three years.

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Who do I contact for installation support?

We have local services partnerships throughout New Zealand and Australia that can troubleshoot your conferencing equipment, please contact us and reference “Support and Service”. Please visit our SUPPORT page for video conferencing product warranties, troubleshooting guides and equipment documents.

How do I know what Video Conferencing system is right for my business?

Not all conferencing hardware is the same, if you need support in finding the right system to suit your business needs, please contact us before you place your order.

When should I use Video Conferencing?

You can use Video Conferencing when you would like to have a face-to-face meeting with employees or business associates but may not have the budget or time to conduct a live, on-site meeting.

Which version of firmware do I have on my AVer video conferencing unit?

To check which firmware version you have, go to the “Settings” menu from the home screen, then
select “System Info” on the left. The “System Version” field will look something like this:

AVer_D1.01.0X.XX.XXXX
Where X.XX.XXXX represents the current firmware version.

Video Conferencing Terms & Definitions

Endpoint: The physical equipment or software used to make a video connection. They can be in the form of a room-based system, desktop client, or a mobile device.

Content Sharing: Showing your desktop or specific content such as PowerPoint presentation, word or excel documents, pictures etc.

Point to point call: Communication between two endpoints. This is in contrast to a multipoint call where there are three or more connections on the call.

Multipoint Call: Communication between 3 or more connections. Multipoint calls connect using either a hardware or a cloud-based bridge.

Firewall Traversal: Technology that creates a secure path through the firewall. This enables traffic from an organizations internal network to the internet at large.

Interoperability: The ability for systems to work together. With video this means different endpoints being able to connect together for a video call.

Room based systems: Portable or non-portable dedicated systems with all the required components for a video call. This usually includes a camera, codec, control computer and all electrical interfaces. Typically, microphones and a display will connect to the system as well.

Streaming: A Method of relaying data (video) over a computer network as a steady continuous stream, and allowing playback to proceed while subsequent data is being received.

H.323: A standard video protocol that manufacturers use that allows their systems to speak the same language. It controls audio and video signals, bandwidth, and call control.

SIP: A video protocol designed to enable the communication and connection of devices across networks. This is an older protocol that was designed more for closed systems that would ultimately connect via gateways to other closed systems.

How does video conferencing work?

The basic element in a video conferencing network is a device called a CODEC (Short for Coder Decoder) This unit takes the video and audio signals, from the room’s camera and microphone, digitises and compresses them; and then transmits the signals down high-speed phone lines called T-1 lines (ISDN). Video Conferences can also be transmitted via the Internet as well. Most of the CODECs that are a part of the UH System Compressed Video Network operate on two internationally agreed-upon standards. They are designated H.320 (ISDN) and H.323 (IP/Internet) CODECs on the UH campus can connect to other CODECs as long as they are based on these standards.

Is the video conference two-way?

Yes. One of the benefits of videoconferencing is the ability for both ends of the conference to see and hear each other. This gives the participants the feeling that they are meeting face to face. Video conferencing also saves time by allowing meeting participants to eliminate travel between another country, state, city or office.

I’d like to submit my own question regarding your conferencing equipment?

We are here to help, please send us a message and we’ll get back to you straight away, don’t forget to leave your contact phone number if you’d like us to call you. Thank you for contacting Video Conferencing New Zealand, we look forward to helping you.