Video Conferencing Support

Installation

Video Conferencing New Zealand is a New Zealand based company with representation throughout New Zealand. With each purchase of a video unit from Video Conferencing New Zealand you receive 1 hour of free telephone support to assist you with your install. This includes assisting you with installation and set up of the unit as well as advice on how to best configure your internal network to achieve the best result for your video unit. If you require further telephone support, then the 1 hour time is billed at $80 per hour in 15 minute increments. You will be informed if charging needs to occur to provide further support.

Video Conferencing New Zealand is a brand of Chorus Call New Zealand, a leader in teleconferencing and video conferencing in New Zealand for over 10 years. We have installation and support capabilities in most capital cities around New Zealand. If you require a detailed configuration of your units(s), we can provide a detailed quote to meet your needs. Please contact us.

Ongoing Support:

Support for technical issues with any unit purchased from Video Conferencing New Zealand is available Monday to Friday between the hours of 8:30 AM and 5:30 PM New Zealand Standard Time (NZST), excluding public holidays. Support will be provided to any units purchased from Video Conferencing New Zealand that have current and up-to-date assurance maintenance service (AMS), or where support is included in the cost of the unit purchased. Video Conferencing New Zealand will provide level 1 support to diagnose the issue. If the issue is determined to be a fault in the video unit, support will continue until the issue is rectified. If it is determined the issue is related to the customer’s internal network, other associated systems or any hardware that isn’t under AMS, a quote will be provided on the expected cost of support.

For additional information please contact us.

Product Returns or Exchange

We want you to enjoy your new products and we will always strive to provide you with the best solutions to meet your needs. However, in the unlikely event that something is not quite right, or not functioning how you thought it would, we are here to help!

For any faulty product, simply return it with its included accessories and packaging along with the original invoice within 14 days of the date you received the product, and we’ll exchange it or offer a store credit based upon the original purchase. In addition, postage, packaging and shipping costs involved with returning an item will be at the customer’s own expense.

Lifesize AMS Recertification and Renewals:

Video Conferencing New Zealand is an accredited Lifesize Professional Partner and we offer recertification and renewals on all available LifeSize products regardless of if you purchased from us.

For rates and quotes please contact us.

Product Warranties:

AVer Products include a 3 year warranty.

  • The warranty period does not apply to accessories.
  • 1-Year Limited Warranty is adopted for the power adaptor, remote control, cables, light module, light box, and lamps.

LifeSize Products require a 1 minimum Assurance Maintenance Service (AMS).

Polycom Products include a 1 year warranty.

ClearOne Products include a 1 year warranty.

Konftel Products include a 1 year warranty.

Ex-Demo Stock products retain at least a 1-year warranty; any LifeSize Product requires 1-year minimum AMS.

LifeSize Assurance Maintenance Services:

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Assurance Maintenance Services are additional and are available at time of purchase (prices vary per product). We have local services partnerships throughout New Zealand, please contact us.

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